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Hume and Whittlesea Pharmacy Waiver Program

About Us

  • Are you seeking asylum on a bridging visa?
  • Do you live in Whittlesea or Hume?
  • Do you have no regular income?
  • Do you have a Doctor’s prescription for medication?

We provide emergency relief for people seeking asylum in Whittlesea and Hume through a pharmacy waiver partnership program, based in Epping

Client's assessed as eligible can access our Hume Whittlesea Pharmacy Waiver Program and receive a funding waiver for prescribed Doctor’s medication.

Changes to the Status Resolution Support Service (SRSS) program have resulted in asylum seekers gaining work rights but losing income support while awaiting the outcome of their protection claim. Despite best intentions, many will have difficulty finding work, which has worsened since the Covid-19 Pandemic and resulted in a high risk of homelessness and destitution. One of the first effects of having no income is the inability to fill essential pharmacy prescriptions.

Our Partners:

We are assisted by community organisation Whittlesea Community Connections in Epping, who provide us an onsite locations on Thursdays 9am-5pm in Epping close to our pharmacy partner and access to over the phone interpreters. Whittlesea Community Connections can also support our clients who live in the Whittlesea area to services such as food bank, employment mentors, and assistance with form filling and learn-to- drive programs.

Our partner pharmacy Chemist Depot Epping, assists us in providing this support, billing the cost of authorised prescriptions to Cabrini Outreach. 

How to access:

Please ask your caseworker to complete the referral form and attach relevant documents

Download referral form


Thursdays 9am -5pm at Whittlesea Community Connection

Shop 111, 571-583 High Street Epping at Pacific Epping Shopping Centre
Drop-in or by appointment face-to-face

Phone or email support can be accessed by ongoing clients only after eligibility and intake Thursdays 9am-5pm AND Fridays 9am-12pm


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Eligibility assessment is completed by staff and is an ongoing process.

Eligibility criteria include:

  • Bridging visa paperwork with protection claim
  • Bank Statement
  • Been withdrawn from SRSS program OR assessed for SRSS and found ineligible
  • Client lives in the Hume or Whittlesea Local Government Areas


Leave a message at the Cabrini Asylum Seeker Health Hub or our Program Phone, leave your name, number and preferred language and we can call you back with an interpreter during open hours:
(03) 8388 7478 or 0437 458 520

Whittlesea Community Connections can be contacted at 9401 6666

Below is our client flyer for download with information in English, Persian/Farsi, Arabic and Tamil

Service information - English

Service information - Persian/Farsi

Service information - Arabic

Service information - English