Compliments, Complaints and Suggestions
At Cabrini we strive to provide the highest possible standard of care. We appreciate receiving positive feedback from our clients and their families. But we also want to hear from clients whose expectations were not met, to give us the chance to improve our services.
If you would like to provide us with your feedback on any aspect of your care or our service, you may do one of the following:
- Contact directly the staff or service in question
- Contact the Customer Relations Manager on (03) 9508 1661 or via email crm@cabrini.com.au
Complete the Cabrini online feedback form: https://www.cabrini.com.au/patients-and-families/feedback/
- Download our feedback form and send the completed form back to us in the mail
Complaints will be promptly acknowledged and investigated and you will be informed of the outcome.